Service Above the Rest

Quality & Transparency

We provide cutting edge, quality air conditioning services ​with more than 39 years of experience to back up our work​. Our team is a group of certified professionals dedicated to providing HVAC repair, maintenance and replacement services for jobs big and small.
american standard customer care dealer

Our Services

Do you need a repair for your home or office?

Get a free proposal for your home, office or new construction project today.

Our Comfort Club Performance Plans keep your unit running at optimal specifications.

Looking for a Seasonal Tune-Up or Real Estate HVAC Inspection?

Improve your home or office’s air quality with efficient products and invasive services from our team.

Our Team

480-538-9184


North Valley Mechanical stands out by bringing a professional atmosphere to the HVAC industry in Phoenix, while maintaining it’s small business, personalized approach with every client.
10k +

Service Calls Completed per Year

300+

New Units Installed

What our customers are saying...

        
North Valley Mechanical
4.9
Based on 1003 reviews
powered by Google
Katlynn CremeensKatlynn Cremeens
15:44 19 Feb 24
Paul McEvoyPaul McEvoy
15:13 19 Feb 24
Brian PowleyBrian Powley
13:32 19 Feb 24
Thank you, David!!
David GDavid G
03:12 18 Feb 24
TJ MillerTJ Miller
02:44 16 Feb 24
We’ve been customers of North Valley Mechanical for three years. We purchased a new air conditioning unit and furnace from them last May along with the service plan. So far we are very happy with the equipment, the company, and especially the personnel, they are very knowledgeable and professional. A big thumbs up!
Kyle WallaceKyle Wallace
23:48 15 Feb 24
Greatest AC company in PHX
Johnas BurchJohnas Burch
23:09 15 Feb 24
Trishalynn86 SchmidtTrishalynn86 Schmidt
23:09 15 Feb 24
Sheila CochranSheila Cochran
16:13 15 Feb 24
Very efficient and courteous.yes to all the above
Holly FechtmeyerHolly Fechtmeyer
17:57 13 Feb 24
John BJohn B
17:24 12 Feb 24
Don BowlandDon Bowland
21:23 11 Feb 24
On time, efficiënt and very through.
Karthik KKarthik K
20:54 09 Feb 24
Great service!
qqq qqqqqq qqq
19:50 08 Feb 24
Mike MeffordMike Mefford
18:02 01 Feb 24
Michael BulgerMichael Bulger
13:58 01 Feb 24
Good job
Susie WoodburySusie Woodbury
20:02 31 Jan 24
Always on time and pleasant professional employees taking care of my AC...year after year! Cheers!
Amy Van Der WerfAmy Van Der Werf
16:56 30 Jan 24
We have been customers of NVM for years and had our bi-annual service yesterday. Kyle was our tech and was fabulous. He was quick, he was thorough, and he was kind in breaking the news to us that we that we were likely in the need of two new units sooner than later. He was also patient with our pup who I hadn't had a chance put away, gave him some pets and made sure to say bye to him specifically when he left. Highly recommend NVM and their amazing team.
Donald J BeckaDonald J Becka
15:24 29 Jan 24
Awesome service and follow up, have been using this company for many years - thank you North Valley Mechanical !
Michael BulgerMichael Bulger
22:46 28 Jan 24
Stephanie MillerStephanie Miller
17:40 26 Jan 24
Dave JDave J
16:46 26 Jan 24
Very Happy with the service provided by North Valley Mechanical.
Vincent FioreVincent Fiore
16:33 26 Jan 24
100% Completely Satisfied! We contacted North Valley Mechanical in January of 2024 to assess our HVAC system. Our upstairs would be incredibly hot, while our downstairs would be ice cold. Once Kyle W. showed up and took a look at our system, we knew we were in good hands. Kyle was extremely patient with us as he explained every option that we had open to us. He let us know what we HAD to do, what we SHOULD do and what we COULD do to prevent any issues in the future. Kyle was incredibly helpful at actually explaining our current system setup to us and why it was incorrect and not performing like it should.We decided to have everything taken care of correctly, so that our HVAC system would function 100% properly. The team that was responsible for removing our old system in the attic(including ductwork) and replacing it with the new system was nothing but professional, courteous and really seemed to work well together. We really hope the owner of NVM reads this so he can acknowledge the team of Kyle, George, Xavier, Carlos and Bret for being such an outstanding face of the company.We will continue to recommend North Valley Mechanical to our clients, family and friends!
Sarah BrecherSarah Brecher
19:59 24 Jan 24
returned call quickly. was able to schedule next day, Gave me a 5 hr window and was here within a half hour of my scheduled window.. The tech was considerate and professional, I will not work with any other company. My air conditioner/heater is a few yrs old and they have maintained it for at least 10 yrs
sandra jacksonsandra jackson
14:59 24 Jan 24
Nice people to work with. Very helpful and professional.
Anne PerkAnne Perk
23:23 23 Jan 24
The install has not happened yet, but the purchase process went very smooth. Frank is an excellent and honest reprentative of your company
Teresita ZamucoTeresita Zamuco
19:32 23 Jan 24
Nori MusterNori Muster
18:52 20 Jan 24
It's good to be with a company you can trust. They are established and knowledgable. Kirk, Kendra, Kathy (Kathrine), & Kyle are the best to work with, always ready to help.
James Smart-FosterJames Smart-Foster
16:47 20 Jan 24
Absolutely fantastic experience all round. From scheduling, diagnosis through to repair. Thank you
Yuri KuechleYuri Kuechle
18:12 19 Jan 24
We have worked with North Valley Mechanical in the past. When our air-conditioners needed replacement, we gave them a call because they have always been responsive, honest, and did good work.It was no surprise to us when Kyle, our sales rep, came in and exceeded our expectations. He was informative, knew the industry, explained the scope of work, and outlined pricing for us. He reiterated NVM's commitment to quality, cleanliness of install, customer satisfaction, and told us we were in good hands.Our units were installed on Monday and the installation went really well. Tuesday, we had questions about the new thermostat and a tech was out here that day to help answer questions. To make matters more difficult, yesterday, I removed one of the thermostats to do some touch-up paint and screwed up the thermostat settings. By this morning another tech was out here helping us reset it. Unbelievable responsiveness.So not only was the pricing more than fair (actually way lower than a major competitor in the market), North Valley Mechanical came through on their commitment to make sure we were completely satisfied with our installation and final product.Their average 4.9 start rating is absolutely deserved!
Bill GroezingerBill Groezinger
17:25 19 Jan 24
They were great, they came early and didn'tleave till the job was complete.
E MelvinE Melvin
15:46 19 Jan 24
Excellent hard working crew. Professional, polite. They set the standard.
Anne PerkAnne Perk
20:56 18 Jan 24
nichole nervignichole nervig
16:56 18 Jan 24
Josh was very friendly and knowledgeable
Mike SheldonMike Sheldon
19:55 16 Jan 24
Maria TeresaMaria Teresa
18:11 16 Jan 24
North Valley Mechanical has been servicing my condo for many years. They are professional and reliable. I would recommend them to anyone.
Teresa HTeresa H
07:09 16 Jan 24
Brett is the best! He always fixes whatever issue any of our heat/ac systems have. He’s awesome!
James ElliasJames Ellias
16:40 14 Jan 24
Chris was very helpful and went above and beyond.
Suzy BruyaSuzy Bruya
00:14 14 Jan 24
jack maraschiellojack maraschiello
03:25 13 Jan 24
BOTH JAVIER AND DAVID ARE PROFESSIONALS WHO GOT THE JOB DONE AND EXPLAINED EVERYTHING TO US. COULDN'T BE MORE SATISFIED.
Susan WilsonSusan Wilson
04:27 11 Jan 24
Bret (senior technician) provided excellent service and fixed out heat pump during this current cold spell. He explained what the problem was and what he was doing. He also reprogrammed the thermostat so it won't show "aux heat" in the future (as we don't have an auxiliary heat source). Since he was the second technician that North Valley Mechanical sent out Bret indicated that he would share the issue and resolution with the original technician as it was not a common issue.
Douglas P MorganDouglas P Morgan
18:24 10 Jan 24
They were prompt and did the work. (A rat chewed through a high pressure switch.) They actually made a pitch to upsell us a biannual maintenance program for our two units. Nice job, yet still undecided.
jack maraschiellojack maraschiello
19:05 09 Jan 24
Andy CooperAndy Cooper
18:45 09 Jan 24
Terrific service! Thank you.
John ShafferJohn Shaffer
18:10 09 Jan 24
The technician, Beau Halsey, was on time and diagnosed the problem. He was able to track down the needed replacement part and came back same day to get me up and running. Thank goodness with the recent cold evenings.
Stuart SchulmanStuart Schulman
01:50 09 Jan 24
Courts, timely, informative. The job got done quickly and in a professional manner. Really nice guy.
Lyn FishLyn Fish
18:14 05 Jan 24
David provides excellent customer service and maintenance on our heat pump. Thank you David!
Adam SmithAdam Smith
22:04 04 Jan 24
Kyle was great. He was able to be at our house the day after Christmas and helped to assure we were setup with a new AC unit between the two Holiday weeks, restoring the families missed heating!
Gerald WhitefordGerald Whiteford
17:22 04 Jan 24
Efficient and professional.
Greg BrilesGreg Briles
03:32 04 Jan 24
Great family owned business!
Cheryl FowlerCheryl Fowler
15:02 02 Jan 24
North Valley Mechanical came to do routine maintenance on an AC unit that we had installed last year.. we decided to have them look at our other unit as well. Scheduling was easy and professional… our tech, Chris, was on time and did superb work on both units. Would highly recommend North Valley Mechanical to anyone. You won’t be disappointed.
Gary GoodwinGary Goodwin
17:13 31 Dec 23
I emailed their website and they came out two days later. So quite responsive.
Deborah IttelDeborah Ittel
18:37 29 Dec 23
Chris completed the air conditioning maintenance and said the unit was in excellent shape. He went beyond that & did work that should have been done by the company that installed it. I was very pleased.
Theodore KurtzTheodore Kurtz
04:43 24 Dec 23
suzanne wassilsuzanne wassil
15:59 22 Dec 23
Nathan is the best. Friendly, ensures we are satisfied, great customer service
azadmin1001azadmin1001
17:47 21 Dec 23
Steve McEnroeSteve McEnroe
17:06 21 Dec 23
Great service! Very professional!
Kristen IacobelliKristen Iacobelli
01:57 21 Dec 23
Deb HinesDeb Hines
00:25 21 Dec 23
Daren KestDaren Kest
18:01 20 Dec 23
Very professional. Felt that they were honest. Felt that the pricing was fair.
Jolene MorrisJolene Morris
17:12 20 Dec 23
Excellent Experience. Glad I had them come out. They really know what they are doing and are just fantastic. Their communications and time tracking was excellent. Tech was very polite and considerate and protected my floors while working.
J VeeeJ Veee
16:52 20 Dec 23
Dave Stites was the technician on my heat pump doing a checkup and cleaning. He was very thorough and fully explained the work to me. He was excellent in every way, and another reason I have trusted North Valley for years. Highly recommended!
Barbara BurnettBarbara Burnett
01:59 18 Dec 23
All of the above.
Terri BentonTerri Benton
19:27 15 Dec 23
Service was great!
Wayne PhillipsWayne Phillips
20:52 14 Dec 23
Always excellent work
Kent BoettgerKent Boettger
18:21 14 Dec 23
The service technician, Bret, was very professional, knowledgeable and enjoyable to interact with. The person at the office I first connected with through text was very quick to respond. NVM was a pleasure to deal with. I definitely recommend them.
Efren OchoaEfren Ochoa
17:01 14 Dec 23
Kyle was professional and did a great job explaining the process and recommending what he thought would help us.
Scott ClayScott Clay
16:56 14 Dec 23
Thorough and professional service.
Rocky KrzywickiRocky Krzywicki
16:57 12 Dec 23
Very well satisfied
Kerry OgilvieKerry Ogilvie
17:23 10 Dec 23
Deb CroghanDeb Croghan
16:50 08 Dec 23
Jesus GarciaJesus Garcia
21:22 07 Dec 23
Hats off to North Valley Mechanical for delivering a same-day A/C inspection that went above and beyond my expectations! Rudy, the tech, not only arrived promptly but also demonstrated transparency and fairness in pricing for the new drip I required. What truly stood out was the detailed report with photos that he promptly emailed, offering a comprehensive overview of the A/C situation. North Valley Mechanical, particularly Rudy, has solidified my trust with their prompt, thorough, and customer-centric service. Without a doubt, they'll be my first choice for all future HVAC needs.
Harry DurschHarry Dursch
15:43 07 Dec 23
Lisa NalettLisa Nalett
02:15 07 Dec 23
Cary EdwardsCary Edwards
00:58 07 Dec 23
Luann HebelLuann Hebel
19:34 06 Dec 23
KerryKerry
13:22 05 Dec 23
Mike SpeetzenMike Speetzen
01:53 05 Dec 23
Very nice and professional.
Andre GuilbaultAndre Guilbault
21:18 04 Dec 23
Stephanie HadleyStephanie Hadley
14:46 04 Dec 23
D. RichardsD. Richards
05:48 04 Dec 23
Great service, professional and courteous staff, wonderful to do business with.
Stephanie PletkaStephanie Pletka
02:08 04 Dec 23
Julie SpeetzenJulie Speetzen
15:00 02 Dec 23
Super nice and did a great job.
Terry CorbinTerry Corbin
20:20 01 Dec 23
The tech did an excellent job of repairing a condensation drainage leak. He took many photos that demonstrated the problem and his solution.
John FoltzJohn Foltz
17:32 01 Dec 23
Very pleased with company and Technician
Dan PowersDan Powers
17:12 30 Nov 23
Deb SudduthDeb Sudduth
01:24 30 Nov 23
Our unit was leaking water from the pvc drain pipe. Called Company on a Saturday and they had a service tech out by Monday. Ty/Ray came out; gave us an estimate which was reasonable and fixed our problem. No more leak. Great service. We also use their twice a year service maintenance program. Keeps our unit running smooth. Thanks. D
Chris WintersChris Winters
16:55 27 Nov 23
Daniel ReynoldsDaniel Reynolds
14:31 27 Nov 23
Excellent service.Your team was very professional and courteous.
Igor Kravchenko, MDIgor Kravchenko, MD
01:47 27 Nov 23
Those people are reliable, honest and have loyalty program that helps to save a little on their services and makes you go through AC service every 6 months. I am really happy with them. Highly recommended if you want quality service.
Jackson RossJackson Ross
02:37 26 Nov 23
Great group!
David KochDavid Koch
23:35 24 Nov 23
Becky Smith GrossBecky Smith Gross
19:17 24 Nov 23
Neil YoungNeil Young
13:14 22 Nov 23
Bert BradenBert Braden
04:17 22 Nov 23
Excellent service, arrived as scheduled and very clear on what the service they provided
Brad BrownBrad Brown
14:44 20 Nov 23
Great Company and very professional.
Patty AshbyPatty Ashby
18:34 18 Nov 23
Rich JenningsRich Jennings
17:06 17 Nov 23
David always does a great thorough job.
Michael JordanMichael Jordan
19:49 15 Nov 23
Cauble DanCauble Dan
02:17 15 Nov 23
A Google User
A Google User
02:16 13 Nov 23
Technician patiently explained all processes. Looking forward to next maintenance.
George BrysonGeorge Bryson
20:09 11 Nov 23
Robert KurraschRobert Kurrasch
03:57 11 Nov 23
Downtown LocksmithDowntown Locksmith
17:40 10 Nov 23
Stephanie YampolskyStephanie Yampolsky
14:53 10 Nov 23
Bill CummiskeyBill Cummiskey
20:17 08 Nov 23
Walter SchroederWalter Schroeder
19:38 08 Nov 23
I believe that your company has the best understanding of the complex HVAC systems here at Optima Camelview, and I am comfortable entrusting my system to your expert technicians.
steve jacobssteve jacobs
17:30 08 Nov 23
Thorough and helpful
Michael AllisonMichael Allison
16:51 08 Nov 23
I don’t do reviews
RELAYNE JONESRELAYNE JONES
18:49 07 Nov 23
Technician patiently explained all processes. Looking forward to next maintenance.
Shane ArtersShane Arters
00:17 07 Nov 23
On Time, professional, fair pricing, and friendly.
Geoff HiggsGeoff Higgs
03:02 06 Nov 23
Good company I have used for years
roxanna Gregoryroxanna Gregory
21:53 05 Nov 23
Jim SwensonJim Swenson
16:26 05 Nov 23
Very professional and knowledgeable
Marcy HendersonMarcy Henderson
14:22 05 Nov 23
Jane ParkerJane Parker
16:25 03 Nov 23
I have been a customer of North Valley Mechanical for many years. I am very impressed with their quality of work. They have never disappointed.
Bob BeckBob Beck
15:49 03 Nov 23
Ron FarrugiaRon Farrugia
13:40 03 Nov 23
Lisa GatchalianLisa Gatchalian
16:51 02 Nov 23
Marie ScottMarie Scott
01:23 02 Nov 23
James PaxsonJames Paxson
21:25 01 Nov 23
Jim SwensonJim Swenson
16:42 01 Nov 23
T WT W
06:33 01 Nov 23
Lori KnutsonLori Knutson
23:36 31 Oct 23
Tanya RelanderTanya Relander
14:33 29 Oct 23
Steve ArrudaSteve Arruda
20:18 28 Oct 23
Nathan did a good job, thanks
Bruce MosbyBruce Mosby
16:59 28 Oct 23
Teri ArmijoTeri Armijo
02:11 26 Oct 23
Always timely, always thorough, fair pricing.
Andrew BarclayAndrew Barclay
23:53 23 Oct 23
Dale WhitmarshDale Whitmarsh
18:02 23 Oct 23
Faydra HuntingfordFaydra Huntingford
16:10 23 Oct 23
Great experience with North Valley Mechanical, technician was on time. Did a great service job. Cost of service was reasonable. We can already can tell the AC is working better and cooler. Easy to pay service bill online.
Linda LoyLinda Loy
18:49 18 Oct 23
Excellent service, professional staff in office and out in field! Always notified when service is due. On time, great communication in work done and complete explanations.Have been extremely pleased with the company from the top down.Always respond quickly when I have a question.They receive receive 5⭐️⭐️⭐️⭐️⭐️from us!
Steven MegonigalSteven Megonigal
17:52 17 Oct 23
Friendly, well informed tech. Very helpful.
lonnie zlonnie z
16:11 17 Oct 23
Manish BaruahManish Baruah
08:11 17 Oct 23
donald coatsdonald coats
17:11 16 Oct 23
Very knowledgeable and courteous technicians they found the problem and us up and running in no time.I would give them an A on all issues.
Amy SabolAmy Sabol
02:03 16 Oct 23
Jorge & his crew did a fantastic job installing our new mini-split last Friday! Everything looks better than I hoped, my office is so comfortably cool & the unit is quiet! The guys patiently answered all our questions, were meticulous, very nice & completely cleaned up the work area. We couldn't be more pleased! North Valley installed our main house AC unit a few years ago & have always provided excellent service. We highly recommend them!
Cindy BrockCindy Brock
18:49 15 Oct 23
Mike BroschMike Brosch
22:54 14 Oct 23
I have worked with Kirk and his team for more than 20 years without so much as a peep. Highly knowledgeable and well trained staff at all levels. I wouldn't even consider another company.
BOBBY AKHBARIBOBBY AKHBARI
18:12 14 Oct 23
North Valley Mechanical took care of our home on a timely and professional basis. They were honest and upfront with pricing and what needed to be done.
Solveig JohnsonSolveig Johnson
16:55 14 Oct 23
Carey SiglerCarey Sigler
16:26 13 Oct 23
Kurt HammerKurt Hammer
16:25 13 Oct 23
irv arenbergirv arenberg
15:47 13 Oct 23
steve hansonsteve hanson
16:58 12 Oct 23
Robert SelbyRobert Selby
04:32 12 Oct 23
North Valley outstanding! Customer for 10 years.
David TreismanDavid Treisman
02:22 12 Oct 23
Victoria ThomasVictoria Thomas
16:34 11 Oct 23
Anthony FAnthony F
01:55 10 Oct 23
North valley mechanical helped me properly vent my dryer in an old home. They were awesome!
Jeff J.Jeff J.
23:00 08 Oct 23
Super fast and professional workmanship all around. Highly recommend
Jim StoddardJim Stoddard
02:07 08 Oct 23
Great expertise!!
Wayne EinbinderWayne Einbinder
23:12 07 Oct 23
Mark ZolnoMark Zolno
16:48 06 Oct 23
Barry SBarry S
16:28 06 Oct 23
Brett was excellent! He explained everything and wasn't pushy about anything.
Jim StoddardJim Stoddard
17:07 04 Oct 23
Rebecca MerrittRebecca Merritt
05:23 04 Oct 23
Service was performed at the appointed time. The technician was friendly, efficient, professional, neat. I am very pleased with the work that was done and with the technician.
Jay FriedmanJay Friedman
01:15 04 Oct 23
Roger connerRoger conner
03:21 02 Oct 23
Javier was great. Very knowledgeable and thorough. Very nice to work with. North Valley is the best in the Valley
Megan PetersMegan Peters
01:58 02 Oct 23
Debra MeinersDebra Meiners
18:20 30 Sep 23
Guys send text showing when they will show up. Very professional and know exactly what their doing. Great company ????
David CampionDavid Campion
15:48 30 Sep 23
Job done very well no problems, very please with the results
Scott LaDueScott LaDue
08:02 29 Sep 23
Lee WallaceLee Wallace
22:43 28 Sep 23
Roger connerRoger conner
16:27 28 Sep 23
Barb HarrisBarb Harris
16:14 28 Sep 23
Sheila FryerSheila Fryer
04:25 28 Sep 23
Carole McfarlandCarole Mcfarland
00:00 28 Sep 23
Did a very good job
Dr Brent AllanDr Brent Allan
23:12 27 Sep 23
Dependable, excellent service. David remains the best!
BrandonBrandon
16:51 27 Sep 23
Very knowledgeable and helpful. Thank you.
Catharina StohlerCatharina Stohler
20:53 25 Sep 23
Anita StorkAnita Stork
12:48 25 Sep 23
Alexis DeHaasAlexis DeHaas
02:47 25 Sep 23
Joyce LeoJoyce Leo
22:51 24 Sep 23
I did not realize that the air temp should be 65 for furnace/heat pump exam or 80 degrees for ac in the spring.I’m wondering if that is just for heat pumps because I have never had anyone talk about air temps in other homes I have owned.
Andrea Martinez-WellsAndrea Martinez-Wells
18:11 22 Sep 23
Chris HalburChris Halbur
16:11 22 Sep 23
From calling the office, to the gentlemen that fixed the unit. Did amazing, very helpful
Susan ShellySusan Shelly
04:45 22 Sep 23
Dave PinaDave Pina
19:09 21 Sep 23
I would not hesitate to recommend NVM. I am a long time satisfied customer.
Steve McEnroeSteve McEnroe
16:15 21 Sep 23
Alexis DeHaasAlexis DeHaas
15:53 21 Sep 23
Both visits were great, professional, and knowledgeable!! Thank you for fixing our A/C uniit!! :)
Robert FiegRobert Fieg
04:27 20 Sep 23
Jim KJim K
03:41 20 Sep 23
Excellent customer service and follow through. The owner himself made a visit to our home to address a complicated issue and considering we had a home warranty I'm certain they did a lot of work for far less compensation than they deserved.
Peter TenneyPeter Tenney
23:49 19 Sep 23
On time, professional and well-trained technician. Highly recommend.
David AronsonDavid Aronson
15:36 18 Sep 23
Our downstairs AC was not working properly and of course it was around 110 degrees outside. The service Technician was great and fixed it immediately on a Saturday. The nice thing was it was a very inexpensive fix and he showed me the part he replaced. North Valley is the best and very trustworthy.
Mike NuernbergerMike Nuernberger
03:21 16 Sep 23
What a first class experience!! I made appointment on Tuesday, they came on Thursday ON TIME, and performed a number of tasks, including out door units check and validate performance, indoor units cleaned and validate performance, etc.Their exit report was all is working as they should with only periodic tune up required.Best of all was final bill less than $200!
Nicholas MassimoNicholas Massimo
15:47 13 Sep 23
I woke up to find that my air conditioning unit had stopped working. I called and got to speak with Kyle who informed me they would have someone out the same day. A few hours later Brett showed up and saved the day.I can't thank North Valley Mechanical enough for prompt, professional, expert work. Y'all are rockstars!
michael baumayrmichael baumayr
18:46 06 Sep 23
It's nice to have an A/C company you can trust, especially as the heat rises. After 15 years as a customer, and 2 new A/C units, I wouldn't use anyone else. Their prices are more than competitive and Kirk and his crew provide high-quality service. Highly recommend.
Mike PotterMike Potter
16:38 04 Sep 23
They are absolutely the worst company out their. They charged us for $1400+ for working parts and didn't fix the problem. Asked questions about why it's still not cooling. They wanted to sell us new unit. Absolutely refused to consider it could be anything else. Owner screamed at my wife . I crawled around and found a piece of duct work had come undone as indicated in picture below. Makes me wonder how many other people they have done this too.
Alex HealeyAlex Healey
15:36 04 Sep 23
Kendra got me scheduled for a tech to clear my condensate line for the following day (non-emergency) but was called back within 30 minutes of scheduling for them to tell me they had a tech available that day, expediting my services and getting me taken care of much sooner! I will continue to recommend this business to my customers and anyone I know who is looking for anything A/C-related. Satisfied with their speedy service.
Sonia CastleberrySonia Castleberry
00:53 30 Aug 23
North Valley saved the day when I was vacationing in remote Alaska, during which my house sitter reported that the AC had gone out. They got to my house as soon as possible (the next morning) and immediately diagnosed and fixed the issue (blown capacitor). And, they coordinated with my home warranty company. We came home to a cool house.
Nicole A. OroscoNicole A. Orosco
16:21 28 Aug 23
I really appreciated North Valley Mechanical for coming out and taking a second look and giving us an honest opinion. They are wonderful to work with and easy to communicate with. Thank you Kendra and your team!
Sylvia NguyenSylvia Nguyen
18:30 27 Aug 23
I was put in touch with North Valley Mechanical on two separate occasions through my home warranty company. Both times, they were great to deal with from start to finish.The office always contacted and responded to me promptly. They are always very courteous and professional. Technicians were able to identify the issue and fix it promptly.More recently, my AC stopped blowing out cold air in the middle of this crazy summer. I called another company on the approved list and the earliest appointment was 3 days later. When I called North Valley Mechanical, they sent someone out the very next day. The technician identified the problem within 5-10 minutes. Unfortunately, he didn't have the right replacement part so he wasn't able to fix it right then. He said someone from the office will reach out to me. In my desperation and brain fog from this heat, I reached out to the office via text, and they text me back immediately with another appointment for the very next day. The second technician came out and 40 minutes later, I am happily writing this review in the comfort of my own COLD home.Other cool thing - when the first technician came out, they sent me a link with his whereabouts as he was making his way to my house. This helped me to pull myself together prior to arrival.A few years back during another repair, I asked them give me a quote for a new AC unit. They sent someone to see me the very next day.Technicians were pretty straight forward. The two that came this time weren't the friendliest. However, I'm not bothered by it. Writing this more just as a FYI for readers. They were professional. They diagnosed and fixed my issue. That's what matters to me.Their level of service, speed and expedience impressed me. I recommend them!
Gina WalthallGina Walthall
16:44 24 Aug 23
We called at 3:00 to see if they could get someone out to fix our air conditioner. Couldn’t believe they had someone out within the hour. Fixed the problem and everyone was happy. Highly recommend them.
Adam MistrettaAdam Mistretta
14:55 17 Aug 23
I have been using North Valley mechanical for years now. They always do a great job. Their professionalism is to be admired for sure, especially in today's times. I see no reason why I would ever need to use a different HVAC company again.
Stacy ThomasStacy Thomas
23:42 06 Aug 23
North Valley was able to come on the same day, work with my warranty on getting my parts covered and returned same day to finish the repair. All in the 110 degree weather in Phoenix. My famiy and I were very grateful for their responsiveness!
Ryan CastilloRyan Castillo
17:10 31 Jul 23
Quick response and on time. Pleasant demeanor. Prompt next-day return with necessary specialty parts that other companies said were weeks out. Honored the AC warranty on parts...unlike the other company. Could not have asked for a better experience on an issues as dire as an AC down in the middle of a Phoenix July. I would not hesitate to hire them again and recommend their prompt, polite, and cost effective services.
Sandra RoseSandra Rose
01:24 27 Jul 23
We were so impressed with the young man that serviced our A/C… I got to call and get his name and ask for him for the next service. Our house is so much cooler after he worked on the A/C.
Steven LealSteven Leal
00:51 27 Jul 23
I was having alot of issues with my warranty company. North Valley had done work for me previously with them so I contacted them. They got me in the next day and worked everything out with my warranty company. Andre was a great guy and tech and figured out my issue very quickly. Literally saved me from having to evacuate my house due to the heat.
Eylon DavidEylon David
20:25 25 Jul 23
My a/c unit broke during a record breaking heat, unfortunately had to wait 2 weeks for my home warranty to get things done.North valley mechanical was contracted to replace it and had to come for repairs 3 different times… they have been very professional, prompt and on time. The girls answering the phones are super nice and understanding. If/when I’ll need hvac repairs in the future north valley mechanical will be my first call. Thanks for your help!
Jan MartinezJan Martinez
19:26 18 Jul 23
North Valley send Beau to e for a service call on my non-wroking AC. Beau was very efficient and knowledgeable and relayed good advice to me. I received excellent customer service from everyone I spoke with at this company. I will recommend them to others with AC/Heat problems. Thank you, Jan Martinez
Lydia HouckLydia Houck
13:31 09 Jul 23
The Gentleman who repaired my a/c was courteous and kind, he quickly assessed the situation and repaired it! After being without a/c for 5 days, this man was a Godsend and I am truly thankful for his work ethic, knowledge and professionalism! Please pay him well and keep him!!!
Stephen FontStephen Font
17:06 27 Jun 23
I spoke with the on-site tech, Joe, over the phone and he was extremely professional, patient, and helpful. He walked me through the steps to install my Ecobee smart thermostat - it works perfectly! I will be using North Valley Mechanical for all my HVAC needs going forward if that’s the level of customer care they always provide
Stephen LanktonStephen Lankton
02:01 19 Jun 23
Several great points. Two of which are prompt response to repair needs and knowledgeable and dedicate repair personnel. And, as for the personnel, Bret was a relentless investigator and repairman getting to the bottom of our problem and fixing it! On a subsequent visit Cammeron was dedicated to making the final repairs WORK - and he DID! I am totally and impressed.
Elizabeth VanEveraElizabeth VanEvera
14:01 15 Jun 23
While I cannot speak of the $$ value of the repair work of my HVAC system (went through warranty), I can speak to the quality of service of North Valley Mechanical. From the initial contact with office personnel to the technician (Beau) that did the repair work, I received very prompt, courteous, friendly service. When Beau arrived, he was friendly and professional--diagnosed the problem right away. And while he wasn't able to do the repairs on the initial visit (it was a Saturday and parts needed to be ordered), he was able to get the a/c unit running to "tide us over" until the parts arrived. When the parts did come in, he repaired the unit and it wasn't long before our home was cool again!I would also like to speak to the "timeliness" of Beau's arrival--yes, I was given a "window" of time when I could expect the technician to arrive, and while that may seem annoying to some, I appreciate being given even a "ballpark" time of arrival. And both times Beau was scheduled to arrive, it was within the time frame I was given. I also received either a phone call or text message keeping me updated on his arrival time. An app was provided that enabled me to "watch" and know exactly when he pulled up to my house! I didn't have to sit around and wait all day--I went about business as usual, until the block of time I was given. I had a very positive experience with North Valley Mechanical and highly recommend them for a/c or heat repair work!
Tim DwyerTim Dwyer
02:49 13 Jun 23
May experience with North Valley Mechanical is always the American. The technicians arrive on time. They always do a thorough job and take the time to explain their service and provide professional, cogent and polite recommendations. This company provides great service and value.
Gene PennaGene Penna
19:41 03 Jun 23
I've been using North Valley Mechanical for 10+ years. They installed a dual heat-pump /dual air handler system in my prior home, and I had them back to install a single heat-pump / air handler system in my current home about 6 years ago. Both times we installed American Standard, which is a great brand at a value price. North Valley inspects and services our system, changing out our 6-month filters 2x per year for a reasonable fee. It's easy to book appointments and they always send a prompt and careful technician. We are extremely pleased with the service we receive from Kirk Bushco and the entire crew at North Valley Mechanical. Highly Recommended!
Arizona ExecutiveArizona Executive
16:45 18 May 23
I had this company come out to do a yearly preventative maintenance AC inspection on my unit. They found a few critical areas that needed to be replaced in order to maximize the performance of my AC unit. Their technician was on time and explained in detail what needed to be done. I thought the overall cost for the service was extremely reasonable and now I have peace of mind that my AC unit will hopefully get me through our insane crazy hot summers for a while longer.
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